INTRODUCTION AND GENERAL PROVISIONS
If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Cron Palace Tbilisi has no liability for any acts or omissions of such party including their observance of your data protection rights.
When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using Cron Palace Tbilisi website (which shall mean www.cronpalacetbilisi.com or any related Cron Palace Tbilisi web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with Cron Palace Tbilisi hotel.
Cron Palace Tbilisi hotel provides an online reservations facility on the hotel website and a telephone facility for making reservations at Cron Palace Tbilisi hotel (together called “the Reservations Facility”) as an independent service provider and acts solely as an intermediary between you and the Cron Palace Tbilisi hotel. Accordingly, your reservation and the accommodation agreement is made directly with the as an independent service provider and acts solely as an intermediary between you and Cron Palace Tbilisi hotel. of your choice and your use of the Reservations Facility will not result in any contractual relationship between you and Cron Palace Tbilisi hotel.
All information regarding rooms, facilities, products and services offered at Cron Palace Tbilisi hotel contained on Cron Palace Tbilisi hotel website or otherwise available through the Reservations Facility has been provided by the hotel. Such information may be inaccurate as a result of renovation or repair at the hotel. The at Cron Palace Tbilisi hotel website may also contain typographical errors or omissions.
As there will be no contractual agreement between you and Cron Palace Tbilisi, and as Cron Palace Tbilisi does not control or verify the information submit through the Reservations Facility, Cron Palace Tbilisi shall not be liable to you for:
(i) the accuracy or completeness of any Cron Palace Tbilisi hotel information provided to or through the Reservations Facility including, without limitation, the availability or price of rooms, facilities, products or services, or for any other errors or omissions of Cron Palace Tbilisi hotel; or
(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.
RESERVATIONS PROCEDURE AND POLICIES
The Cron Palace Tbilisi hotel website and telephone facility enables you to check the accommodation offerings and availability of Cron Palace Tbilisi hotel, and then submit an online or telephone reservation request. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly with the hotel.
The prices indicated on the Cron Palace Tbilisi hotel website and telephone facility for the hotel rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.
It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by the Cron Palace Tbilisi hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.
You should make any cancellations or amendments to your reservation using the same channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective Cron Palace Tbilisi hotel’s policy as advised at the time of booking.
Reservation confirmations are provided to you solely for your convenience. Cron Palace Tbilisi hotel retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Cron Palace Tbilisi hotel’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.
Reservations will be charged in the hotel’s local currency as shown on the Cron Palace Tbilisi hotel website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Cron Palace Tbilisi hotel is not obligated to honor this rate if you do not qualify or do not have proof of qualification.
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Cron Palace Tbilisi hotel check-out time on the day following the day of arrival. Cron Palace Tbilisi hotel may authorize the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.
In the event that a guest cannot be accommodated due to the Cron Palace Tbilisi hotel overbooking or an unforeseen circumstance, the Cron Palace Tbilisi hotel will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the hotel is unable to accommodate such guests, and will pay for transportation to that property.
The Cron Palace Tbilisi hotel will strive to honor any request for specific room types or bed types and might confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed.
If you plan to travel with your pet, we recommend that you confirm directly with the hotel that the hotel does accept pets. Pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
You agree to the terms and conditions of purchase imposed by Cron Palace Tbilisi hotel. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.
You understand that any violation of these conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an Cron Palace Tbilisi hotel debiting your account for any costs it incurs as a result of such violation.
Cron Palace Tbilisi hotel have trademark protection. Any copyright and other intellectual property in the content and materials on the website remains with Cron Palace Tbilisi hotel. Downloading, copying or otherwise using any material on the website is permitted only for private use and limited to the sole purpose of making a hotel reservation.
Cron Palace Tbilisi hotel will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Cron Palace Tbilisi hotel. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.
Cron Palace Tbilisi hotel nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, Cron Palace Tbilisi hotel nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws.
Cron Palace Tbilisi hotel may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
These Reservation Terms and Conditions are governed by the laws of Georgia and the courts of Georgia shall have exclusive jurisdiction in relation to any dispute in relation thereto.
Cron Palace Tbilisi hotel, Kheivani Kucha 12/13, 0114 Tbilisi.
Any queries arising from these Reservations Terms and Conditions should be sent by email to: [email protected].
The personal data SLH collects
In order to complete your reservation and arrange its fulfilment Cron Palace Tbilisi hotel needs to collect the following personal data as part of the reservation process:
You may also, if you wish, provide Cron Palace Tbilisi hotel with:
You have the following rights in relation to the Reservation Data:
Covid 19 message: Dear guests. We accept every guest entering the country. According to covid-19 guidelines, temperature will be measured at the entrance of each person to the hotel. Dismiss